Doctor smiles and tries to encourage sad senior man

Centers for Medicare & Medicaid Services (CMS) National Training Program (NTP)


Synergy provides comprehensive support to the Centers for Medicare & Medicaid Services (CMS) National Training Program (NTP). NTP develops training services and materials to help its partners and the public better understand CMS programs. This helps CMS educate and counsel Medicare beneficiaries, health care professionals, caregivers, and the general public about how to make informed health care decisions. Synergy provides logistical support for in-person workshops and technical support for virtual webinars. Our services include scripting, storyboarding, and producing instructional videos, e-learning courses, workbooks, podcasts, FAQs, fact sheets, PowerPoint presentations, and resource guides. Synergy’s writers, editors, graphic designers, instructional designers, and Section 508 compliance specialists incorporate custom and client-specific design and style elements for print and digital publications and create Section 508–compliant training materials. We incorporate each client’s editorial guidelines—along with best practices in instructional design and plain language—to produce materials that are clear, concise, comprehensive, and error-free.

Caregiver having breakfast with his client at cafe


As a partner to CMS and its 11 Office of Program Operations and Local Engagement locations, we have effectively planned and executed more than 85 NTP workshops (in-person and virtual) for more than 15,000 stakeholders. Our staff members have been instrumental in developing or revising more than 55 NTP training products. Additionally, our staff members have collaborated with CMS to create more than 10 high-quality self-paced e-learning courses for the NTP library.

  • Scenario-Based Learning Workbook 2022
Caregiver having breakfast with his client at cafe


  • Conference and Peer Review Services
  • Materials Development
  • Instructional Design
  • Graphic Design
  • Evaluation Services
  • Information Technology
  • In-Person, Virtual, and Hybrid Conferences
  • Section 508 Compliance
  • E-Learning
  • Adult Learning Principles


  • Grantees
  • Volunteers and Advocates
  • Local, State, and Federal Government Staff Members
  • Congressional Staff Members
  • Health Care Providers
  • Community and Faith-Based Organizations
  • Health Information Providers
  • The General Public